JENNA WOOD

PAST EXPERIENCE | RESUME

What I’ve Done

INDEPENDENT CREATOR

January 2011-Present

• Creative Writing: in poetry and short stories, and bits for websites and blogs.

• Photography: digital photography and editing in Adobe Software

• Film: digital film and editing ability in Adobe Software and FinalCut Software

• Visual Art: sketching with pencil and pen, paint, and some digital art

• Website Design (current): layout, colour, logos, copywriting

CHILDREN'S MINISTRY COORDINATOR, DEER PARK UNITED CHURCH

August 2018 - Present

• Enrolled 40 children into Sunday School program from ages 3 to 13

• Taught 4-20 students weekly on incorporating the United Church faith into bible study and activities

• Advocated for children and children's programs to parents and church staff

• Developed lesson plans according to Church's curriculum and general bible study

SUMMER PLAY STUDENT ORGANIZER, DEER PARK UNITED CHURCH

July 2018-September 2018

• Implemented arts and crafts activities and supervised art sessions at camp

• Assisted campers with behaviour issues and helped children open up and bond with new friends

• Created fun and challenging recreational activities for 50-70 campers between the ages of 4 and 13

• Planned, organized, facilitated and promoted diverse recreational programs

• Advertised for upcoming events to promote engagement and involvement

• Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities

• Adjusted activity plans to better engage users of differing ability or interest levels

• Set up decorations, equipment and food service stands for various entertainment activities

• Developed events and programs in consideration of needs, abilities and interests of participants

• Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival

• Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioural issues

• Photography for the program and activities

STUDENT HOUSING ASSISTANT, MOUNT ROYAL UNIVERSITY RESIDENCE

January 2017 - August 2017

• Managed building access and supplied keys to employees, visitors, students, and guests

• Personally addressed and welcomed guests to business per day, improving overall customer service and engagement

• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members

• Monitored reservations to track incoming parties and special events

• Managed all front desk operations for busy high-volume hotel and student services

• Input customer data using StarRez software and made immediate updates to reflect room changes

• Promptly managed complaints and concerns with positive attitude and rectified issues to complete satisfaction

• Handled payment processing duties and provided customers with receipts and proper bills and change

• Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process

OSPREY 2000 FERRY AMBASSADOR, BALFOUR BUSINESS & HISTORIC ASSOCIATION

July 2015-September 2015

07/2015-09/2015

• Helped tourists find activities and places of interest

• Track all licence plates, where they're from

• Notify travellers about road closures and fires

• Help boost tourism for area

• Talk with guests/travellers from many backgrounds and languages

• Track where visitors were staying/camping in the area

WAITRESS/SERVER, KOKANEE SPRINGS GOLF RESORT

April 2014- August 2014

• Placed reservations through phone and email into the system

• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests

• Operated POS terminals to input orders, split bills and calculate totals

• Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins

• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly

• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts

• Arranged each place setting attractively and verified all items were clean and free from water spots and chips

• Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware

• Managed closing duties, including restocking items and reconciling cash drawer

• Discussed alternative selections with chef for guests with food allergies or gluten-free requests

• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items

• Promoted desserts, appetizers and specialty drinks

• Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.

ACTOR/EXTRA IN "CHRISTMAS MIRACLE", NASSER GROUP

February 2012

• Was an extra in a church scene near the end of the film

• Took instructions fast

• Learned the rules of film set professionalism

• Work in a hectic, busy, and semi-dangerous environment

FILMMAKER, WATERSHED PRODUCTIONS

July 2010 - July 2013

• Participant in children's film summer camp

• Writing the script for independent or group project

• Directing personal project

• Producing personal project

• Editing film and sound for personal project

• Creating sound and music for personal project

• Cinematography for projects

BABYSITTER/NANNY, VARIOUS FAMILIES

January 2007- Present

• Monitored playtime to prevent overuse of technology, television or other detrimental influences

• Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions

• Secured indoor and outdoor premises to protect children under care

• Provided children with nurturing, safe environments to promote emotional, social and intellectual growth

• Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities

• Helped children complete homework and special assignments daily to support academic performance

• Calculated amount owed for services and collected payment from parents

• Accompanied children on outings to approved locations as well as after-school activities

• Built relationships with children by regularly discussing school, friends and favourite activities

• Cared for children aged 2-14, including tasks such as feeding, dressing and directing activities

• Regulated children's schedules to balance rest, learning and play

• Cleaned and tidied living room and kitchen after activities

• Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations

• Minimized TV and mobile device time by engaging children with games and reading books

• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback